Sample Technical Support Cover Letter

Information Technology cover letters are of exceptional importance as they serve as a human interface between the technical terminology of the resume and the human behind said technical expertise.

Whereas most cover letters only have to paraphrase the qualifications of the resume, the IT cover letter has to first translate and then paraphrase the applicant’s qualifications that make them a good fit for the position.

Below are examples of a highly qualified IT resume and a matching cover letter to accompany it.

You can compare the resume sample to the cover letter template to see how you can draft your own targeted cover letter.

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Information Technology (IT) CL Templates

(Manager’s Name)

HR Manager

Company Name

Company Address

Date

Dear Mr. /Mrs. /Ms. (Manager’s Name)

This email is in regards to my interest in applying for the POSITION position recently posted through WEBSITE website. With my skill-set and competencies I am more than able to investigate several forensic examination processes and monitor security systems for multiple fortune 500 companies.

While pursuing an Associate Degree in Information Security and Digital Forensics from Trident Community College, I have developed skills in reverse engineering, computer forensics, networking and information security. This knowledge has enabled me to operate in Windows and Linux platforms and master multiple security principles.

I started my career as an Information Security Intern with Chicago Government in May 2011. Working under the direction of senior members, I monitored the overall security of the system and investigated likely loopholes. Utilizing my academic and professional knowledge, I dedicated two years with Technology Smart while working in the capacity of Network Operations Center Monitoring Technician. Here I gained an opportunity to work in a Datacenter environment, improve existing documentation systems and implement stringent measures to improve the overall network security.

I currently work as a Security Operations Center Security Analyst with Security Professionals Inc., where I have been able to further strengthen my technical acumen.

I have attached my resume highlighting my academic and professional skills and look forward to hearing from you in due course.

Yours sincerely

Name

Address

T: Phone number

E: email address

You can either include a few small paragraphs summarizing key strengths or bullet points in the body, both are acceptable.

Remember, many applications are screened by multiple people, and in large corporations this may include a head Human Resources manager or director as well as a departmental manager or director. So, while a highly technical IT resume is useful in communicating specific technical skills in very technical language, a well written cover letter should communicate the same qualification level to an HR Manager that might not be as technically versed as a department head.

For these reasons it’s good to mix in different key strengths into the cover letter instead of listing just hard or soft skills exclusively. For example, listing both team collaboration skills alongside python development skills shows a great balance between technical know-how and social ability. It is combinations such as these that will help IT candidates stand out from their peers.

Other Useful IT Specific Cover Letter Resources

Dice News How To Write Unbeatable IT Cover Letters

Virginia Polytechnic Institute and State University Cover Letter Samples

Technical Support Cover Letter

Technical Support staff are responsible for assisting customers with various technical issues and identifying the best solutions. Examples of job duties for Technical Support employees are communicating with customers, taking phone calls, researching customer issues, identifying solutions, following standard procedures, collaborating with internal teams, providing feedback to customers, documenting customer interactions, and reporting to managers.

Based on our collection of cover letter samples for Technical Support staff, the most sought-after skills for the job are:

  • Technical skills
  • Customer service training and customer facing skills
  • Patience and perseverance
  • Tact and diplomacy
  • Effective communication
  • Telephone etiquette
  • Problem solving orientation
  • Teamwork
  • Time management
  • Attention to details

Below is provided a cover letter example for Technical Support staff showcasing similar abilities and competences.

For help with your resume, check out our extensive Technical Support Resume Samples.

Dear Mr. Thompson:

Upon review of your posting for a new professional to join your Technical Support team, I felt compelled to submit my resume for your consideration. With my experience in IT system analysis, administration, and support throughout my background, as well as my demonstrated strengths in team collaboration and project management, I feel confident that I would significantly benefit your organization.

With a full range of computer and system proficiencies, my solid technical aptitude as well as my leadership and training abilities position me ready to thrive in this challenging role. Additionally, my previous 12 years of experience in IT system management and user support for top-tier financial firms provided me with core strengths in technical needs analysis, staff training programs, and general administrative support.

Highlights of my background include:

  • Expertise in IT system analysis and administration, quickly resolving user concerns and maintaining a reputation as a “go-to” person for all technical and IT system concerns.
  • Configuring computer systems, diagnosing software issues, troubleshooting network/connectivity problems, and testing new technologies while delivering comprehensive user support via phone, in-person appointments, or remote access.
  • Keen aptitude for technology programs and solutions; proficient in an extensive list of software applications/platforms and hardware components (please see attached resume for specifics).
  • Currently pursuing a Bachelor of Science in Business Administration with a concentration in Management Information Systems from the University of Illinois.
  • Demonstrating polished leadership, analytical, problem-solving, and collaboration talents to drive projects and teams to peak results.

With my professional experience in IT system management, training, and support, coupled with my enthusiasm and dedication to success, I believe I could swiftly surpass your expectations for this role. I look forward to discussing the position in further detail.

Thank you for your consideration.

Sincerely,
David C. Ponce

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