Call Center Representative Cover Letter Sample

Call Center Representative Cover Letter

Call Center Representatives play an important role in organizations from all fields as they provide support to clients using a variety of communication means. Most Call Center Representatives take inbound phone calls and make sure they solve the issue described by the customer. Essential responsibilities include identifying technical problems, finding solutions, updating call records, compiling reports, and monitoring customer satisfaction.

Example cover letters for Call Center Representative focus on skills and qualifications such as:

  • Customer service orientation
  • Excellent listening skills
  • Diplomacy and patience
  • Confidentiality and a professional manner
  • Attention to details
  • Being able to work under pressure
  • Multitasking
  • Teamwork
  • Computer competences

Candidates interested in a Call Center Representative career can check relevant job abilities in the sample cover letter below.

For help with your resume, check out our extensive Call Center Representative Resume Samples.

Dear Ms. Walters:

When I learned of Front Porch’s need for a customer-focused Call Center Representative, I hastened to submit the enclosed resume. As a dedicated professional with solid experience receiving inbound customer calls and performing various customer service initiatives, I am positioned to quickly surpass your expectations.

From answering calls and fulfilling customer requests to driving telesales and ensuring superior quality assurance, I excel in providing top-flight customer service and maximum satisfaction. My proven success proactively anticipating customer needs—along with my excellent interpersonal skills and my superb telephone etiquette—prepares me to make a significant impact in this role.

Highlights of my experience include…

  • Precisely and expeditiously handling both simple and more complex customer-facing responsibilities and communication functions to optimize customer service and ensure maximum levels of satisfaction and repeat business.
  • Routing calls and transferring customers to appropriate departments to resolve their inquiries and concerns; escalating calls to supervisors when necessary and appropriate.
  • Entering comments and notations in customer database to mitigate the need for repetitive information from customers on future calls.
  • Maintaining frequent and professional customer communication while delivering outstanding customer service at all times.
  • Excelling within time-sensitive, high-volume call centers for the past 10 years while resolving issues and working effectively with both peers and management.

With my experience responding professionally and courteously to customer calls, combined with my inherent organization and problem-solving skills, I am ready to provide outstanding service as your new Call Center Representative. I look forward to discussing this position with you in further detail.

Thank you for your time and consideration.


Bonnie K. Byrd

Mathew Gordon
Hiring Manager
Dayjob Ltd
120 Vyse Street 
B18 6NF

15th September 2013

Dear Mr Gordon,

I am writing to you with regards to the recent Call Center position that I saw advertised on the website. 

I have a total of 3 years work experience in this field and am confident that I am the best candidate for your vacancy. My present position has taught me the importance of clear communication and customer service over the phone. In my current role I resolve customer problems, give sales pitches and take accurate notes of conversations with customers. I have received excellent performance evaluations from my managers and have been formally recognised by them for my contribution towards my department’s success. 

I am a goal and results orientated team player who is reliable, punctual and experienced in taking inbound calls from customers regarding products and services. Over the phone I will be an excellent ambassador for your company, and someone who will create a professional first impression that customers will remember for the right reason. Furthermore, I have a proven track record of increasing sales, up-selling, cross-selling and dealing with a high volume of calls on a daily basis.

I consider my strongest points to be my impeccable phone manners, my clear voice and my ability to deal with agitated or distressed customers. 

Should you find interest in my application, then I will be available for an interview at your convenience. I have attached my resume and I encourage you to contact me regarding my application.

Yours sincerely, 

Karen Higgins
120 Made Up Street
B18 6NF
T: 0044 121 638 0026

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